Terms & Conditions



  • Any estimate is only an estimate based on the property being in a reasonable state of cleanliness and may change once the cleaners sight the property.

  • We may alter the estimate if the rooms are larger than 15 square meters.

  • We may alter the estimate if the condition of the property is different to the description given or the client's requirements have changed.

  • Included in standard bond clean pricing are; windows - internal & external, oven & fans.

  • NOT included in standard bond clean pricing are; furnished properties, external areas, louvres, old style light fittings, grout cleaning, blind cleaning, curtain cleaning, carpet / upholstery cleaning & sticker removal.



  • The client is to provide access to the property when the service is due to be performed. If the client is not available at the appointed time the client is responsible for providing us access to the keys. Failure to provide access is subject to a $50 cancellation fee.

  • Running water and electricity must be available within the property where the cleaning service is to be carried out.

  • Bond Cleaning: properties must be vacated, with no personal belongings left inside, otherwise we will charge accordingly to have the belongings removed.



  • Payment is to be made by bank transfer or PayPal prior to the day of the service. Cash payments can be made on the day of service, prior to work commencing.

  • If paying by bank transfer, this has to be completed no later than 24 hours prior to the service's appointed time.

  • A deposit of $50 must be paid at the time of making a booking for our service.



  • We do not charge cancellation fees for the cancellation/re-scheduling of any service if we have been informed more than 24 hours before the service is due to be conducted; otherwise a $50 cancellation/re-scheduling fee applies regardless of when the booking was made.



  • Where Shine Home and Office Cleaning has agreed to invoice a client for payment of fees after the service has been completed, the client agrees to pay in full, all fees due, within 15 days of the invoice date. If payment has not been made within 15 days, we will initiate payment recovery procedures including the use of our chosen debt collection agency.

  • Late payment does not apply to one off cleans such as bond cleaning, spring cleaning, carpet cleaning, window cleaning etc. Payments for one off cleans are made in advance, before the clean is carried out.



  • The client will provide a safe working environment at the premises for the cleaner to perform the service.

  • Our cleaner will have unencumbered and unobstructed access to all areas of the premises.

  • The client will advise Shine Home and Office Cleaning prior to the commencement of the service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the premises.

  • If a client requires a cleaner to clean behind or under a heavy item (i.e.; A fridge, bookshelf, or other reasonably deemed heavy item) The client will be required to move these items prior to the commencement of the service.



  • Our guarantee means that we will return free of charge to rectify any issues the agent has with our cleaning provided they are on our standard checklist.